Error code
Samsung refrigerator error code PC ER
Samsung refrigerator error code PC ER: Something in the refrigerator has lost contact with something else. Every spelling Samsung publishes for it, which machines can raise it, and what to do next.
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What we can confirm
Code PC ER, from the manufacturer's own documentation
A code is only meaningful together with the machine showing it — the same digits mean different things on different equipment.
The code
PC ER
Something in the refrigerator has lost contact with something else. Samsung names two causes: a recent power surge, and — the specific one worth knowing — the wire harness above the door not being properly connected. That harness is disturbed whenever a door is removed, which happens on delivery day to get a cabinet through a doorway, and it is a common reason for a brand new refrigerator to show this.
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What it narrows down to
components inside the cabinet have stopped talking
Diagnostic
From $95, credited to the repair
On the same appliance
What else belongs to the refrigerators
On this make a code belongs to the appliance rather than to a product line. These are the other conditions this machine can display, and the models that can show this one — a display often has more than one thing to say, and the model number decides what any of it costs to put right.
Other codes this appliance can display
not an error — the cabinet is waiting to be paired with a phone
the freezer fan is not turning, or not being seen to turn
the fresh-food fan is not turning, or not being seen to turn
the screen, with the interior lights flashing blue
the screen's software, on three-door French door Family Hub cabinets
water where the Autofill pitcher lives
a dip in the supply, seen by Family Hub
a surge, a brown-out, or a boot-up interrupted
not an error — the cabinet is in shop mode and is not cooling
not an error — the cabinet is checking itself
the ice bucket is out, or not pushed home
the sensor that watches the defrost cycle
The same digits mean different things on different equipment. Search the full code list
In more detail
About Samsung refrigerator error code PC ER
What PC ER means on this make
Something in the refrigerator has lost contact with something else. Samsung names two causes: a recent power surge, and — the specific one worth knowing — the wire harness above the door not being properly connected. That harness is disturbed whenever a door is removed, which happens on delivery day to get a cabinet through a doorway, and it is a common reason for a brand new refrigerator to show this.
The other ways Samsung prints this one
PC ER · PC CH
Samsung publishes a condition and then every string that can stand for it, and which one your machine shows depends on the panel it was built with. They mean the same thing and they are one page here, so whichever of them you searched for, this is the right page.
Where this appears, and why not to clear it
On the appliance's own display. Samsung reports errors two ways: machines with a digital display show a code, and the same machines without one blink their cycle lights instead. Both are published by the maker and both are on this site. Photograph what the panel shows before cutting the power — Samsung asks for this itself on its refrigerator and dishwasher pages, and it is the one thing that makes a first visit more useful. A code that has been reset is information a technician no longer has.
What to do about it
- Cut power at the breaker or unplug the cabinet.
- Find the wire harness above the door, disconnect it and reconnect it firmly.
- Restore power and see whether the code has gone.
- If it returns, it needs looking at rather than reseating again.
Where this goes next
The job this usually becomes is appliance control board repair, and that page carries a starting figure and the reasons that move it. If it turns out to be nothing — and on this make a real share of these are modes, reminders and settings rather than problems — the visit ends there and you pay the diagnostic and nothing else, or call (305) 506-1256 and describe what the panel is doing before booking anything.
This article is based on:
- Official manufacturer documentation
- Internal repair procedures
- Technician repair history
- Company quality standards